Shipping policy

Shipping Policy

Last Updated: November 4, 2026

At Grunge House Design, we take care in getting your finds, favorites, and everyday essentials from our shop to your doorstep.

Whether you’ve picked up a one-of-a-kind vintage piece, a little something from our incense collection, or a new favorite from The House Provisions, we want your order to arrive safely and in good condition.

Here’s what you need to know about our shipping process.

Where We Ship

We currently ship to eligible addresses within the United States.

Shipping availability may vary depending on the product, destination, and shipping carrier.

If we are unable to ship an item to your address, we will contact you to discuss available options.

Shipping Rates

Shipping charges are calculated at checkout based on the items in your order, package size and weight, destination, and available shipping methods.

Any applicable shipping charges will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions or special shipping rates. Any applicable promotional terms will be displayed at checkout or in the offer details.

Order Processing

Orders are typically processed and prepared for shipment within [3-5 business days] after payment is received.

Processing times may vary depending on the product, order volume, holidays, or other circumstances.

Because many of our products are vintage or one of a kind, some orders may require additional care or packaging time.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Please note that processing time is separate from the carrier’s delivery time.

Shipping & Delivery Estimates

Once your order has been shipped, delivery times depend on the shipping carrier, destination, and selected shipping method.

Estimated delivery times are provided for convenience and are not guaranteed unless expressly stated.

We are not responsible for delays caused by shipping carriers, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our reasonable control.

Tracking Your Order

When tracking information is available, you will receive a shipping confirmation email with your tracking number.

Please allow time for the carrier’s tracking system to update after your package has been shipped.

If you have questions about your shipment, please contact us and we’ll do our best to help.

Shipping Address

Please double-check your shipping address before completing your purchase.

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping charges may apply if an order must be reshipped due to an incorrect address provided by the customer.

Lost, Delayed, or Missing Packages

If your package appears to be delayed, please check the tracking information for the most recent update.

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking around your delivery location, with household members, or with your local carrier.

If your package remains missing, please contact us so we can assist where reasonably possible.

We will work with the shipping carrier when appropriate to investigate lost or missing shipments.

Damaged Shipments

We take great care in packaging our products, but occasionally damage may occur during transit.

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include your order number, photographs of the damaged item, and photographs of the packaging when possible.

Please retain the original packaging until the issue has been reviewed.

For additional information regarding damaged items, please see our Return & Refund Policy.

International Shipping

International shipping is not currently available unless otherwise stated.

If international shipping becomes available, additional shipping charges, customs duties, taxes, and import restrictions may apply. Customers will be responsible for applicable charges unless otherwise stated.

Contact Us

Questions about your order or shipping?

We’re happy to help.

Grunge House Design

Email: stephanie@grungehousedesign.com

Website: grungehousedesign.com

Thank you for supporting independent design and giving thoughtfully curated goods a new home.

Grunge House Design